Where is the “Care” in Healthcare?

August 30, 2012

This week, a news story has been circulating about a patient who was turned away from a physician because she weighed more than 200 pounds. Read the article here, and then come back. I’ll wait!

Some of the comments I’ve heard supporting the doctor go along the lines of:

  • “Good – most obese people don’t admit there is an issue with their weight, so they need to be made aware that their weight is an issue.”
  • “Why does a doctor have to take a time bomb on as a patient?”
  • “The risk of lawsuits from people who are serviced in a place that doesn’t have equipment to handle size is a good enough reason for doctors to be able to turn away these patients.”

Here’s an op/ed piece from HAES advocate Marianne Kirby on xoJane. It’s worth a read before moving on, so check it out.

Going to the doctor is already fraught for many fat people. And a lot of fat people just don’t go. As a group, we’re more prone to avoid medical treatment for fear of shaming. People yammer on about how we should lose weight for our health but then create an atmosphere where we really actually are afraid to participate in health care. Because that’s logic, right?

As a super morbidly obese person on a genuine, ass-whooping mission to get healthy, I have so much frustration when it comes to the healthcare system. I repeatedly state how fortunate I feel to have health insurance with co-pays that I can afford. Along with that though, I haven’t found a set of medical professionals that I feel truly can help me with any medical issues I might have that has led to this size. Yes, food in my mouth and lack of exercise got me here. But I know there are also underlying issues that need to be examined to help deal with the metabolic damage I’ve done with 20 years of dieting extremes.

I have a good relationship with my general practitioner as I’ve seen him since I was a teen. The problem though is that everything is spot-treatment: ailment X, take medication Y. With big pharmaceutical company influence and heavy patient loads, many doctors utilize the Band-Aid approach and throw some pills at people to take care of their problems without regard to their medical past or other underlying issues that may exist. My primary doctor is no different. I’m glad to have a space that I’m comfortable in going to, knowing I won’t be turned away from my weight, and seeing the same nurses I’ve seen for years. That intimidation factor is gone, which is something that I know many people have to deal with.

In the past year, however, I’ve gone to multiple medical professionals to try to deal with my entire weight problem. Some have taken insurance, and others haven’t. I’ve been fortunate to have enough income to be able to see a doctor with an integrative approach who doesn’t take insurance. It’s difficult to pay for health insurance and then fork over money to somewhere that doesn’t take it. But for the care and treatment I want, that’s the choice I’ve made.

Medical professionals I’ve seen the past year:

  • General Practitioner/Family Doctor: for the average cold or allergies. Accepts my insurance
  • Psychologist: therapy. Not covered by insurance
  • Psychiatric Nurse Practitioner: medications for my anxiety and depression, in conjunction with Psychologist, but with a copay (here, we’ll cover your meds but not the therapy needed so you can treat the problem properly)
  • Dentist: basic cleanings. Accepts my insurance, but I pay extra for treatment of hereditary periodontal issues
  • Nutritionist: Not covered by insurance
  • Orthopedic Surgeon: Treatment of half-marathon injury. Had to meet my deductible before treatment.
  • Physical Therapist: Covered by insurance, but 4 months of sessions add up, insurance or not
  • Podiatrist: Feet issues prior to orthopedic surgeon.
  • Pulmonary specialist: Exam to find my basal metabolic rate at recommendation of nutritionist. Not covered.
  • Integrative Physician: The person I see the most, and not covered by insurance. This is ongoing exams of food allergies, blood work for metabolic issues, vitamin deficiencies, adrenal fatigue, hormone dysfunction, etc.

In our healthcare system there is very little collaboration between medical professionals to be able to provide comprehensive, collaborative care for patients. We see 5 different specialists and none communicate with each other. And to see medical pros that DO collaborate, you’re in my situation where they don’t take insurance. To tackle a health epidemic, you need a system that will support a long-term approach to education, prevention, and treatment. Perhaps many obese people are in denial or don’t want to do the work, but for those who want to make a change, give them easy access to the resources they need to treat the whole patient.

I’ve joked before about how I have insurance yet can’t get covered for gastric bypass because of the insurance direct exclusion (I don’t want it now, but explored it a few times). I tried with 3 different insurance companies I had.  Yet most Medicaid recipients are eligible for the surgery assuming they meet the candidate criteria. Yet many of our insurance covering physicians try to send us to the nearest surgical weight loss center for treatment of our fatness. And if we don’t want to take that option, we’re crazy.

Anyway, I’m getting off track. The point is, those of us who are seeking treatment or help for our obesity have so many problems to worry about in being good advocates about our health, and to add in discrimination or possibility of being turned away is enough to scare even some of the most motivated of fitness-seekers. I forsee people being discouraged before even trying, and it will turn into one of those situations that people think they need to lose weight or get fit BEFORE getting help (like “I need to lose weight before I go to the gym).

We have to be strong advocates for our health, and be resilient if we encounter people who aren’t interested in helping address your questions. Be vigilant and seek others help. Eventually, you will find help, and it will be worth it. Don’t wait.

  • Caroline Calcote

    I also have good health insurance luckily, but am constantly frustrated with my primary care physician’s office. I have gone to the same office for many years, but every time I go it is as if they have never seen me before. All they see is an overweight middle-aged woman. Not a woman who is obsessed with fitness, ran three half-marathons last year, works out daily, has done countless hours of research into nutrition, is well-educated, etc. I’m just fat and stupid to them. It’s so annoying, but I have seen many primary care doctors over the years and this office is actually the best so far. They are ALL bad. Healthcare in this country is abysmally broken.

  • http://twitter.com/ArleneAWL Arlene Hittle

    I saw that story, and my first thought (after “that doctor wouldn’t care for me”) was that patients over 200 pounds are in need of care MORE than those who weigh less. What kind of doctor turns away the patients who need them most?

  • Rachel R.

    I share your frustrations and I think it’s a problem across the board. While I’m not overweight, I’ve had a multitude of ailments over the past year that have led me to my GP, a cardiologist, a neurologist, and the ER (twice), yet not one doctor I have seen has been has taken an even vaguely holistic approach – they are only interested in the symptoms that are in their particular speciality.

    I’m actually in the process of switching GPs – the last time I saw mine, she determined withing less than five minutes of talking to me that my ailments were due to anxiety, wrote me a scrip for Xanax, and sent me on my way. I’m hoping this new doctor I’m going to see next week will not only actually listen to me, but make some sort of attempt to help me find out the root of my health problems, rather than stick more bandaids on them.

  • Jenn

    GP’s in general are horrible -in my opinion. They don’t seem to want to take the time to listen, really listen and pay attention to what’s going on as a whole. I’ve gone through 3 GP’s in the last few years…the first was because she didn’t listen to me for 5 years of complaining about bone pain and fatigue “aww….you’re an overweight mom” was always the answer. I finally took it upon myself to see a few specialists…one found out what’s wrong with me and now I am being watched for potential Cancer because of it.

    I’m lucky that I live near Boston. I have access to the best of the best. But finding a GP is still a nightmare! I’ve even asked a few of the specialists that I see for recommendations and they even respond with “yeah, it’s tough to find a GP to listen and pay attention”
    Sad state of affairs.

  • http://twitter.com/TexInTheCity TexInTheCity

    I went to my last doctors appointment looking for a total body approach to my health and left in tears because even before he started the exam he told me that all of my health issues were weight related and that if I lost some weight I wouldn’t be in his office. That is the EXACT thing a depressed woman looking to get help on how to get healthy wants to hear. And it wasn’t so much what he said but HOW he said it that just crushed me.

    I am VERY glad that my new doctors are the polar opposite of him.

  • Faith Weru

    It’s really hard for me to relate to this as I live in the UK and we have the NHS and accessible health care for all. Within the NHS, doctors would just not be allowed to turn a patient away because off thier weight. For certain treatments they may require that a patient lose weight eg IVF because it is more likely to be successful if the mother is a a healthy weight. However, we get little or no choice about who treats us, there are long weighting lists for some treatments, especially counselling and therepy and some very expensive treatments or those with limited results are not available at all. The fact that a doctor feels the need to pick and choose patients based on risk is a sad endictment on today’s litigious society and makes it clear these doctors are business people. They don’t have a sense of caring or responsibility. What about the hypocratic oath? In the UK university fees are heavily subsidised by the tax payer and university was actually free until 15 or so years ago. That and the fact that the tax layer pays doctors salaries I think means there is more of a general sense of ownership over our health care and what we can expect from it.

  • Heidi M

    Excellent points!! What kicked off my lifestyle revolution was the book “The Blood Sugar Solution” by Dr. Mark Hyman. I don’t follow it to the letter, so I’m not promoting it here, but I used it as a springboard for a plan that has given me drastic wellness results. It sounds like a “treat diabetic symptoms” book (and I’m not even diabetic) but it’s actually an approach to functional medicine and total health that I agree with 100%. Treat the cause, NOT the symptoms. View holistic wellness as the goal rather than X blood level or Y weight. Learn how to eat for life, not for the cravings of a broken metabolism (as was my case). More doctors need to practice this way!

  • margaretta

    It is very intimidating and demoralizing. I pulled my shoulder tugging onto my dog’s leash and the first comment the doctor said was…it pulled you? how big was the dog?
    I was so embarrassed I didn’t reply and he chuckled away.

  • Marcie

    I love my ARNP and she’s great about helping me be realistic with my size; she keeps me from worrying because I am “healthy” as she defines it, and she does all the OBGYN stuff to boot (which I may need someday).

    Note:Therapy *should* be covered somewhat under insurance after the parity act passed. Have you looked at the benefits in the past couple years? MANY have coverage for things that weren’t covered prior to the Act. There are loopholes, but if you haven’t looked recently, give them a call.

    Thanks for bravely fighting the “good fight” and giving voice to those victims of these policies, and not excluding your POV to victimization..but speaking of empowerment.

    • http://www.skinnyemmie.com/ Emily Sandford

      You bring up a great point I didn’t mention – there ARE therapists that are covered under my insurance, but after trying 4 therapists I went with the one I connected with most, who unfortunately doesn’t take my insurance.

  • phatmom

    Amazing that you posted this right now. I just yesterday went back to a doctor who I didn’t want to see. The last time I saw this GYN she told me “I wouldn’t do surgery on you because of your BMI.” She said this without knowing any of my other info–whether I work out, what my numbers are–nothing. Simply by knowing my BMI she felt she could determine my health and my risk completely. (and I’m not super-obese) This makes me so angry.

    But I went back to her yesterday because I was told she’s the only one in town who might be able to help me. All she did this time was ask if I was working on weight loss. I was proud to say I’d lost 15 pounds. And she agreed that was great. I went on to say that I look at it more as “getting healthy” than losing weight, because it’s better for my self esteem. I hope she takes that to heart.

    In this country, we are told almost daily that being fat is the worst and most unhealthy thing you can be. It’s just not true. There are plenty of other things that are more unhealthy, but they don’t carry the stigma and they aren’t immediately obvious. I wish there were better studies on how people get obese. Because I bet that 8 times out of 10 there’s an underlying medical issue that contributed to the weight gain.

    Denying people who clearly need better health care is the most despicable thing I can think of. Would you turn away someone with diabetes or a heart condition because they’re a risk? NO. You would help them get better. Plain and simple.

    Not to mention–What if the 200-pound woman is 6′ 3″? or 5’10″ and a body builder? Is she still denied? argh.

  • Julie

    I know it was horrible and harsh for that patient to have to hear, and to my total surprise I’ve actually been hearing some other MDs say the doctor needs retraining and to have her license sanctioned or revoked. However, I am glad that the doctor was at least honest with the patient. Not that I support her – I think she’s really an awful human being and shouldnt be a doctor. But I would rather someone be upfront and honest with me instead of give me substandard care that would harm me further. I would much rather hear, “Sorry, Mrs. X, I am prejudice against fat people and you will therefore get substandard care from me.” and be sent away to have to find another doctor than have to waste my time and money going through the motions of getting what would surely be less than the doctor’s best effort because of their bias.

  • http://twitter.com/Weight_Wars Rebecca Bond

    I thank my lucky stars that I was born in a country where healthcare is free at the point of delivery for everyone who choses to use it, anytime under any circumstances. I can’t imagine how hard it must be to have an ass for a doctor who you can’t change because of insurance issues, we just dont have that problem. Our system isn’t perfect but it gives the consumer choice.

  • Kim

    After reading this post, I have gone looking for other responses on the internet….big mistake. Most people siding with the doctor seem to think that a single event, like being turned away from a doctor, should be enough to convince overweight people to lose weight. They don’t seem to realize that overweight people don’t need anything to convince them of that; the only thing needed is help. I do think a general practitioner should discuss with her patients that overall health involves eating well and being active, the results of which would be reflected in many physical ways. Improving overall health in such a way would probably fix this woman’s initial reason to seek medical attention (anyone find out why she went to the doctor in the first place?…I couldn’t). However, needs beyond that point might require equipment, etc. that this doctor doesn’t have, as any specifics might, and a general practitioner should recommend other treatment if that is the case. Being overweight is a whole-body, general health problem that, to me, clearly falls into the realm of a general practitioner. Turning someone away because of their weight will not make them lose weight and, as you have experienced, becoming healthy requires a whole-body, general approach.

  • Karen Walcott

    Unfortunately, I’ve had many bad run ins with doctors who only see my weight. When I recently sought treatment for a panic attack (an extremely frightening experience) the doctor who saw me immediately suggested that I start Abilify so that I could lose weight. I went to see this jerk because I was terrified and all he saw was my weight. I didn’t go their for any physical ailments. This jerk didn’t even “talk” to me about my weight. He didn’t ask me if I was trying to lose weight, if I had lost weight, if I was working out, what my eating habits were. All he saw was a fat girl in need of a lecture. Fortunately, I now have a caring doctor who sees me as more than my body, but I fear that caring practioners are few and far between.

  • Jennifer Thompson

    I’ve never been turned away by a doctor but my GP doesn’t pay any attention and for anything that comes up she refers me to a specialist. I may as well see a triage nurse. Hopefully soon I will find a better GP but I’m not even sure where to look. I saw my cardiologist for the 2nd time this month and in both visits, I felt like I was being lectured about my weight and I felt like I should be ashamed. They’re trying to convince me to lose weight. I already WANT to lose weight and I’m already taking steps in that direction. It’s pretty useless if they can’t give me helpful information about HOW to do it. My doctor’s PA even gave me nutritional advice that sounded a little nuts. So you mean the other dozens of times I was given nutritional advice by a medical professional were wrong??? Really!

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